Security Account Manager (Guarding)

Security Account Manager (Guarding)
As a Security Account Manager, you will oversee the delivery of high-quality guarding services to a portfolio of clients. This role requires a client-focused individual with strong leadership and operational skills to ensure contract compliance, service excellence, and client satisfaction. You will act as the primary point of contact for clients, manage security teams, and ensure financial performance while maintaining compliance with industry regulations and company policies.
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Key Responsibilities
Client Management
Build and maintain strong relationships with clients to ensure their satisfaction and retention.
Act as the primary point of contact for client queries, concerns, and escalations.
Conduct regular client meetings and site visits to review service performance and address any issues.
Develop and present service improvement plans where needed.

Operational Management
Oversee the day-to-day operations of guarding services across multiple client sites.
Ensure security teams comply with all site-specific instructions, company policies, and legal requirements.
Monitor and manage staff performance, attendance, and training.
Conduct regular audits to ensure service delivery meets agreed-upon standards.
Respond promptly to incidents and emergencies, ensuring proper procedures are followed.

Team Leadership
Recruit, train, and develop security personnel to maintain a high-performing team.
Conduct regular team meetings to communicate updates and gather feedback.
Promote a culture of professionalism, accountability, and continuous improvement.

Financial Management
Manage budgets and ensure the profitability of assigned accounts.
Monitor contract costs and identify areas for financial efficiency.
Prepare and present financial reports, including billing and invoicing accuracy.
Identify opportunities for contract growth or additional services.

Compliance and Reporting
Ensure adherence to all industry regulations, including SIA licensing and health and safety requirements.
Maintain accurate records of staff, incidents, and service performance.
Prepare and submit regular reports to clients and senior management.

Qualifications and Skills

Essential
Proven experience in a similar role within the security or facilities management sector.
Strong leadership skills with the ability to manage and motivate teams.
Excellent client relationship management skills.
Financial acumen, including budgeting and cost control.
Sound knowledge of industry regulations and compliance standards.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
SIA Door Supervisor or Security Guarding License.

Desirable
Relevant qualifications in security management or facilities management (e.g., NVQ, BTEC, or equivalent).
Experience working with digital reporting and workforce management tools.

Key Competencies
Customer focus and service orientation.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Ability to work under pressure and meet tight deadlines.
A proactive and adaptable approach to problem-solving.